We are here when you need us.
The Global Service Network that is just around the corner.
One of Tokheim’s core beliefs is that our products are only as good as the support we deliver with them. More than anything else, this is what uniquely differentiates us from other suppliers. Tokheim has invested extensively in setting up the largest direct service network across 4 continents, and in addition have carefully selected only the very best Distributors and Authorised Service Representatives in those markets where we do not have our own Direct Sales and Service Divisions.
40,000+ service stations, 30+ countries:
At your service.
Our extensive network provides us with an unmatched presence and an impressive rapid-response capability to our current 40,000 customers worldwide. Local specialists across more than 30+ countries are there to help your business. Industry experts from your region work with you to ensure that the solution we deliver is adapted and optimized for deployment in your marketplace. Wherever you are, whatever your needs, we believe in being there with you. Listening. Supporting. Performing.
Flexible Service and Maintenance options
Tokheim actively maintain and service a full range of forecourt and shop equipment – both our own and an extensive range of third party products. Local knowledge, further supported by a global team of service experts ensures enhanced uptime for equipment on your service station.
Genuine Service Parts ready to go
Tokheim has a comprehensive centralised service parts system to provide the most efficient service parts support for the customer. This allows for accurate and effective ordering and quicker replacement of spare parts when required. It is important to order genuine Tokheim parts when servicing our dispensers, systems and payment devices. Genuine Tokheim parts are designed and built to perform optimally in the equipment purchased from us and are n line with the appropriate design and legislative standards.
Local Helpdesks that understand and assist
We have call centres operating 24 hours a day, 7 days a week to provide real-time assistance when you need it. Our highly trained helpdesk teams are based locally and understand the unique requirements of the markets in which we provide support services.
Safe and secure servicing you can have confidence in
Our teams of experienced service engineers make sure that equipment is repaired in line with the latest health and safety legislation and requirements. Tokheim has a common set of rules, guidelines and reporting tools across the Group to ensure the highest level of professionalism and adherence to both local and global standards is maintained wherever we operate. You can be assured that the work carried out on your site will be done quickly, safely and securely.
Awarding service, safety and innovation
Tokheim’s local service organisations have received awards time and again for the quality of services provided to our clients. We provide the same high level of service to our major and national oil company clients as well as the thousands of independent customers we support on a daily basis around the world. Below are the details of some of the awards that Tokheim has received around the world:
- Security Network Challenge Trophy (Trophée Challenge Sécurité Réseau) from Total in France
- Mobility Trophy from Informatique for the roll-out of PDAs to our maintenance technicians in France
- Tiger Performance Award, a Safety Trophy from ESSO in Benelux, Austria, France, Germany and Tunisia
- Tokheim Iberica award from Repsol for Innovative Initiatives in the field of HSSE
- Safety Innovation from Shell in France
- BP Europa SE Safety Award for outstanding safety performance in Germany
- Security award from BP for French construction services
- Award from the Ministry of Employment in Spain for achievements in the field of HSSE